Privacy Policy

Morning Glory Care ('we', 'us', 'our') is a domiciliary care provider operating across Leicester and Leicestershire. We are registered with the Care Quality Commission (CQC) and are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For the purposes of data protection law, Morning Glory Care is the data controller for the personal information we collect through this website and in the course of providing care services.

If you have any questions about how we handle your data, please contact us at enquiries@morningglorycare.co.uk or call 07777 138690.

We collect personal information in the following ways:

Through our contact and care enquiry form: name, email address, telephone number, the type of care enquiry, and any details you share in your message. If your enquiry relates to care for another person, you may also share information about them.

Through our careers application form: name, email address, telephone number, the role you are applying for, details of any care experience, whether you hold a driving licence, and a personal statement.

Through your use of our website: we may collect standard technical data such as your IP address, browser type, and pages visited, through cookies and similar technologies (see our Cookies section below).

We do not collect special category data (such as health information) through our website forms unless you choose to share it voluntarily in a free-text message field.

We use the information you provide for the following purposes:

Care enquiries: to respond to your enquiry, discuss your care needs, and arrange an assessment if appropriate. Our lawful basis is legitimate interests (responding to a request you have made) and, where health information is involved, explicit consent or the provision of social care.

Job applications: to assess your suitability for a role, contact you about your application, and, if successful, to progress your employment. Our lawful basis is taking steps prior to entering a contract.

Website analytics: to understand how visitors use our website and improve our content. Our lawful basis is legitimate interests.

We will never use your information for automated decision-making or profiling, and we will never sell your data to third parties.

We share your information only where necessary and with appropriate safeguards in place:

Our inbox and communications platform: enquiries and applications submitted through this website are received via a secure messaging service. This provider acts as a data processor on our behalf and is bound by a data processing agreement.

Regulatory bodies: we may be required to share information with the Care Quality Commission (CQC), local authorities, or other statutory bodies where we have a legal obligation to do so.

Professional advisers: such as legal or HR advisers, where necessary and under strict confidentiality obligations.

We do not share your information with any third parties for marketing purposes.

We retain your information only for as long as necessary:

Care enquiries: if you become a client, your records are retained for a minimum of 8 years after the end of care, in line with health and social care guidance. If your enquiry does not progress to a care arrangement, we will retain your details for up to 12 months.

Job applications: unsuccessful applications are retained for 6 months after the recruitment process concludes, then securely deleted. Successful applicants' records are retained for the duration of employment and for 6 years thereafter.

Website analytics data: retained in aggregated, anonymised form indefinitely; identifiable data is not retained beyond 26 months.

Under UK GDPR, you have the following rights regarding your personal data:

Right of access: you can request a copy of the personal data we hold about you.

Right to rectification: you can ask us to correct inaccurate or incomplete data.

Right to erasure: you can ask us to delete your data in certain circumstances.

Right to restrict processing: you can ask us to limit how we use your data.

Right to data portability: you can ask us to provide your data in a structured, machine-readable format.

Right to object: you can object to our processing of your data where we rely on legitimate interests.

Right to withdraw consent: where we rely on consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at enquiries@morningglorycare.co.uk. We will respond within one calendar month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Our website uses cookies — small text files stored on your device — to help the site function and to understand how it is used.

Strictly necessary cookies are required for the website to operate and cannot be disabled.

Analytics cookies help us understand visitor behaviour so we can improve the site. These are only set with your consent.

You can manage your cookie preferences at any time through your browser settings. Disabling cookies may affect some functionality of the site.

We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. All data transmitted through our website is encrypted using TLS (HTTPS).

Our staff who handle personal data are trained in data protection and are bound by confidentiality obligations.

Our website may contain links to third-party websites, including the Care Quality Commission and other organisations. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page shows when it was last revised. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please get in touch:

Email: enquiries@morningglorycare.co.uk Telephone: 07777 138690 Post: Morning Glory Care, Leicester, Leicestershire

Alternatively, you can contact the Information Commissioner's Office (ICO) directly at ico.org.uk.